Terms of Service

01Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Hostor ("Hostor", "we", "us") governing your access to and use of the Hostor website, dashboard, chat widget and related services (together, the "Service").

By creating an account, installing the widget, or using the Service in any way, you accept these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company. If you do not agree, do not use the Service.

02What the Service does

Hostor is an AI assistant that you install on your website. It indexes content you connect, answers visitor questions from that content, captures lead details, can book meetings, and can hand a conversation to your team.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription.

03Accounts and eligibility

You must be at least 18 years old and able to form a binding contract. You agree to provide accurate registration information and keep it current.

You are responsible for all activity under your account and for keeping credentials confidential. Tell us promptly at support@pointr.com if you suspect unauthorised access.

04Your content

"Your Content" means the websites, documents, help articles, instructions, branding and other material you connect or submit, plus the conversations your assistant has with your visitors.

You keep all ownership of Your Content. You grant us a worldwide, royalty-free licence to host, copy, index, process and transmit Your Content solely to operate and support the Service for you. This licence ends when you delete the content or close your account, except for backups pending routine deletion.

You represent that you own or have the rights to Your Content and that our processing of it will not infringe anyone's rights or breach any law.

05Acceptable use

You must not, and must not permit anyone else to:

• Use the Service unlawfully, or to harass, defraud, deceive or harm anyone.
• Deploy the assistant to impersonate a human without disclosure where the law requires you to disclose automated interaction.
• Upload content that is unlawful, infringing, defamatory, malicious or that you lack the rights to use.
• Configure the assistant to solicit sensitive personal data such as health, biometric, government identifier or full payment card details.
• Reverse engineer, decompile, scrape or attempt to extract the underlying models, prompts or source code.
• Resell, sublicense or provide the Service to third parties except as expressly permitted by your plan.
• Circumvent usage limits, rate limits or security controls, or place unreasonable load on the infrastructure.
• Use the Service to build a competing product or to benchmark it for public release without our written consent.

We may suspend or terminate access immediately for a breach of this section, including where suspension is needed to protect the Service or other users.

06AI-generated output

We do not warrant that output will be accurate, suitable for any purpose or free of error. Output is not legal, medical, financial, tax or other professional advice. You should review your assistant's configuration and monitor its conversations, and you must not use the Service where an inaccurate answer could cause death, personal injury or serious harm.

Similar prompts may produce similar output for different customers. Output is therefore not guaranteed to be unique, and you should not treat it as your exclusive property.

07Your obligations to your visitors

Because you decide what data your assistant collects, you act as the data controller for conversations on your website. You agree to:

• Publish a privacy notice covering the assistant's use of visitor data.
• Obtain any consent required in your jurisdiction, including for cookies and recording of conversations.
• Handle your visitors' data rights requests, with reasonable assistance from us.
• Enter into our Data Processing Agreement where data protection law requires one.

08Plans, billing and trials

• Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled.
• Fees are quoted exclusive of taxes; you are responsible for any applicable taxes or withholdings.
• You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Except where required by law, fees already paid are non-refundable, and we do not refund partial periods or unused conversation volume.
• Free trials convert to a paid plan at the end of the trial unless cancelled beforehand.
• We may change pricing with at least 30 days' notice before it applies to your next renewal.
• If a payment fails, we may suspend the Service after reasonable notice.

09Third-party services

The Service integrates with third-party platforms such as CRMs, calendars, messaging tools and website builders. Your use of those services is governed by their own terms, and we are not responsible for their availability, accuracy or acts. Enabling an integration authorises us to exchange data with it on your behalf.

10Intellectual property

We own all rights in the Service, including its software, models, prompts, design, documentation and the Hostor name and logos. These Terms grant you no rights in them beyond the limited licence described above.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers bound by similar obligations, or where disclosure is legally required.

12Term and termination

These Terms apply from your first use until terminated. You may terminate at any time by cancelling and closing your account. We may terminate or suspend for material breach, non-payment, or where required by law, with notice where practicable.

On termination your right to use the Service stops immediately. You may export your data for a reasonable period after termination, after which we may delete it. Sections that by their nature should survive — including ownership, disclaimers, liability limits, indemnity and governing law — survive termination.

13Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing.

We do not warrant that the Service will be uninterrupted, secure or error-free, or that it will meet your requirements. Nothing in these Terms excludes liability that cannot lawfully be excluded, including consumer rights you may have.

14Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

15Indemnity

You agree to defend and indemnify us against claims, damages and reasonable costs arising from Your Content, your use of the Service, your breach of these Terms or applicable law, or your failure to give your visitors the notices and choices the law requires.

16Changes to the Service and these Terms

We improve the Service continuously and may add, change or remove features. We will not materially reduce core functionality of a paid plan during a term without notice.

We may update these Terms. For material changes we will give reasonable notice by email or in-product before they take effect. Continued use after that date means you accept the updated Terms.

17Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the courts of [city], India.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter informally.

18General

• These Terms, together with our Privacy Policy and any order form, are the entire agreement between us.
• If a provision is held unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
• Neither party is liable for delays caused by events beyond its reasonable control.